Sears full-line stores, located in many of the nation's
finest shopping malls, remain at the heart of the company's retail
strategy. Their dramatic transformation over the past five years speaks to
Sears commitment to create a compelling shopping destination for the
American consumer.
Fifty-seven million square feet of space in these stores has been
remodeled since 1993. More than 14 million square feet of selling space
has been added in apparel departments alone, through remodels, expansions
and new stores. Today, two out of every three square feet of selling space
is dedicated to apparel, accessories and home fashions, key shopping
categories for Sears target female customer.
Sears also is adding new full-line stores. Of the 23 built
in 1998, 11 were relocated stores for a net gain of 12, bringing the total
to 845 nationwide. Going forward, plans call for constructing 18 to 25 new
stores in 1999, 6 to 8 of which will be relocations, for a net gain of 12
to 17 stores. Some of these stores will serve urban locations, where
higher real estate and operational costs are offset by greater store
traffic and productivity. Some will be in smaller markets that have been
underserved by national retailers of Sears quality.
Sears full-line stores offer a complete line of merchandise - apparel
and other softgoods, home and automotive products, and the company's
legendary hardgoods, including hardware, home improvement products,
appliances and electronics. Sales performance in 1998 was affected by
increasing competition in apparel from discounters and department stores,
which partially offset solid hardgoods results in home appliances,
electronics, and lawn and garden.
Powerful stable of brands in softgoods and hardgoods To
strengthen its apparel business, Sears will clarify its offerings by
reducing the number of suppliers while continuing to develop private
apparel brands such as Crossroads and Apostrophe for women, Fieldmaster
and CRB Khakis for men, TKS Basics for kids and Canyon River Blues for the
entire family. In addition, proprietary and national brands will be
showcased more effectively through new in-store boutiques similar to those
found in department stores. Successful examples include Sears exclusive
Circle of Beauty and Time Out cosmetics lines that are displayed in
fashionable kiosks in 410 and 600 Sears stores, respectively.
In hardgoods, the addition of Maytag appliances for the
full-year 1998 makes Sears the only retailer to offer consumers all six
major appliance brands: Amana, Frigidaire, General Electric, Maytag,
Whirlpool and Kenmore, the number one selling appliance brand in the
country and found in one out of every two American homes. The company will
continue to build its market share in appliances through brand selection,
price leadership, credit and service, as well as innovative new products.
Introduced in 1998, for example, the Kenmore Microwave Hood Combination
exceeded sales expectations, and the Kenmore SmartReach refrigerator with
freezer on the bottom was added to specialty refrigerator products.
In home electronics, where big screen televisions and camcorders are
best sellers, especially during the holiday shopping season, emphasis will
be placed on high-end brands such as Sony.
In hardware, Craftsman products continue to define Sears authority in
tools, complemented by nationally-recognized brands such as DeWalt and
Makita. In 1998, American consumers ranked Craftsman second among all
national brands based on quality. Customers responded enthusiastically to
Craftsman Driver Light, a lighted screwdriver, and Craftsman Redi Drill, a
12-volt drill with drill bits stored inside for easy changing - just two
of the 60 new tools introduced in 1998.
The company has made great strides in diversifying its retail
presence geographically and now operates more than 2,000 specialty stores
nationwide. Most of these stores are in free-standing, off-the-mall
locations or high-traffic neighborhood shopping centers. They are
accessible to a large number of American families and include hardware
stores, dealer stores and automotive stores. The latest format is The
Great Indoors, a new concept in home remodeling and redecorating.
Home stores performed well in 1998 Sears continued to
integrate its two hardware store formats in 1998 - Sears Hardware and
Orchard Supply Hardware - based on a "supermarket" design that combines
the best features of each. Sears Hardware continued its expansion, opening
nine new stores in the Northeast in 1998, while Orchard Supply Hardware, a
California chain acquired in 1996, opened nine new stores in California.
Eight stores that did not meet financial and format criteria were closed,
while the company plans another 20 to 30 openings in 1999.
Both Sears Hardware and Orchard offer convenient neighborhood
locations that are ideal for serving the maintenance shopping occasion.
They also provide additional outlets where customers can purchase Sears
exclusively branded products, including Craftsman tools, WeatherBeater and
Easy Living paints, Kenmore appliances and DieHard batteries.
Another of Sears innovative formats, locally-owned and operated dealer
stores, continued to grow rapidly - to 653 units at year-end 1998. Called
America's rural superstore for appliances, electronics, tools and lawn and
garden equipment, they serve smaller communities. Sears added 77 dealer
stores in 1998 and plans an additional 170 stores in 1999, which will
bring the total to more than 800 nationwide.
The company also demonstrated its commitment to innovation by opening a
150,000 square-foot prototype store to serve as the woman shopper's single
destination for home decorating and remodeling projects. Called The Great
Indoors, the store opened in early 1998 near Denver, Colo., and finished
the year with strong results. It is designed by women for women and
emphasizes the four basic rooms of the home: kitchen, bedroom, bathroom
and great room. Current plans call for three additional stores by late
2000.
Changes refocus Sears automotive business In 1998, Sears
refocused its automotive business, which now consists of 789 Sears Auto
Centers and 347 free-standing NTB National Tire & Battery stores. The
company merged its Western Auto and Parts America businesses with Advance
Holdings, Inc., the operator of 915 auto parts and accessories stores in
17 states, for cash and approximately 40 percent of the common stock of
Advance. This allows Sears to focus on its core position as the nation's
number one retailer of tires and batteries, having sold 19.2 million tires
and 5.9 million batteries in 1998.
Sears automotive business now operates through two formats, Sears Auto
Centers and NTB. Each format is unique, and taps into different customer
shopping expectations and behaviors, although both have the ultimate
objective of providing peace of mind to customers. The Sears Auto Center
customer has a preference for shopping "on-the-mall," and likes the
excellent values and the broad assortment Sears offers. NTB provides
"off-the-mall" growth as the industry expert, with competitive prices,
nationally branded products, and associates skilled in solving customers'
problems.
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